About Overcome Email Overload with Eudora 5
Other email material by Kaitlin Duck Sherwood:
Humorous looks at email:
Overcome Email Overload with Eudora 5Overcome Email Overload with Eudora 5
Copyright © 2001 Kaitlin Duck Sherwood
It probably wasn't always this way. When you started using email, you probably only got a trickle of email messages each day. After a few months, perhaps ten messages arrived in your inbox daily. A few months after that, you changed to a different department at work and started getting thirty messages per day. And yesterday you came to work and found ten messages about the facilities shutdown, five announcements that people have changed jobs, three jokes, seven messages complaining about the new lobby furniture, four announcements of new projects, eight direct questions about some aspect of your job, two notices that a red minivan's lights are on, confirmation that the book you bought on-line has shipped, and fifty other similarly random messages.
Does this sound like you? If so, cheer up--you've come to the right place. This book will save your time and perhaps your sanity. Some techniques might require a little bit of work at first, but they will be worth it over time.
This book is for anybody using Eudora 5 who gets too much email. While you need to know a few very basic things, you do not need to be an expert on Eudora 5. This book explains all the advanced features that you need to know--and doesn't waste your time explaining every single possible thing you can do with Eudora 5.
Even if you are a Eudora power user, this book will still be useful. Three-quarters of the book is on email strategies , not which button to push or which menu to pull down. If this were a book on writing, it would be something like Effective Business Communication , not Mastering WordPerfect 7.3.2 in Ten Easy Steps Unleashed .
When there is more than one page of "buttons and menus" instruction, I give the page number of the next strategy section. This lets you easily skip over material you already know. I do assume that you are familiar with the basic operations of Eudora and:
There were a few topics that clearly some people know and others do not. To give the information some people need without boring the ones who know it already, I put a very brief discussions of mailboxes and labels in Mailboxes and Labels.
If you need a comprehensive reference manual for Eudora, you should find another book. Eudora for Windows and Macintosh: Visual Quickstart Guide by Adam Engst (Peachpit Press, 1999) should tell you what you need.
If you are a teacher, you will find this book suitable for classroom instruction at many levels. The language in the book is easily accessible, even for teenagers. On the other hand, its deconstructions of the medium can be jumping-off points for collegiate classroom discussions. Homework exercises are available at
This book starts by explaining filters --instructions that you can give to your email program to organize and prioritize your messages automatically. Organize and Prioritize Your Messages and Useful Filter Recipes are by far the most technical of the chapters, but also the ones that I believe are the most useful. When I started using filters, I was able to get through my email messages in half the time it took before.
Another way to save time is to write better messages. A miscommunication means more work for you--which usually means more email. Reducing your load by writing well is such an important topic that it's split into four chapters.
Appendix A has an extensive glossary. I do define almost all technical terms, abbreviations, and jargon the first time I use them, but I realize that you might not read the whole book straight through. I also don't define some of the more elementary terms. Finally, the Glossary defines some email terms that this book doesn't use, but that you might see in other places.
As mentioned earlier, Mailboxes and Labels discusses mailboxes and labels.
There are many different versions of Eudora. There are Windows and Mac OS versions of all three Eudora 5 modes: Paid, Sponsored, and Light. As far as the material in this book is concerned, the three versions have very few differences. I will point differences out as they come up.
(If you are using Eudora 5 at work, you probably have Paid mode. Paid mode costs money and has all the features. Sponsored mode has all the features and is free, but you have to look at advertising. Light mode is free but doesn't have as many features as Sponsored and Paid mode.)
There are many older versions of Eudora, but fortunately Qualcomm is very good at maintaining compatibility between versions. If you use an older version, the pictures might look different, but most of the features discussed in this book are essentially the same. You can learn more about how your version's lack of features affects material discussed in this book at:
Please take a moment to read about the notation and terminology. Understanding the notation will help you spot examples more easily and recognize how I've simplified things. Understanding the terminology will make the explanations easier to follow.
If you need to select something from a menu, I use arrows ( -> ) to show the order of the menu selection. For example, if I tell you to select Message -> New Message , that means that you should first select the Message menu, then select New Message from the choices that appear.
I sometimes combine Mac OS and Windows commands with a slash. For example, almost all keyboard shortcuts are identical between Mac OS and Windows except for the modifier keys. I sometimes write instructions like "press Command / Control-w to close the window." That means that if you are using Mac OS, then you should press Command-w ; if you are using Windows, you should press Control-w .
Figures showing Eudora windows don't reproduce particularly well and have a lot of unimportant details. I therefore usually show email messages as text instead of as screen shots. Email messages have a light grey background like this:
I don't show all possible headers. Email messages usually have ten to twenty headers, most of which are only interesting to email programs or the programmers who write them. These headers are so dull, in fact, that Eudora usually hides most of the headers from you.
Eudora usually shows quotes in email messages with black vertical lines that it calls excerpt bars . However, people using different email programs usually see ">" at the beginning of your quoted lines, even if you see excerpt bars when you create the message. Because of that--and because it is difficult for me to simulate excerpt bars in my text layout program--I almost always show quotes with ">".
Go up to the Table of Contents
Go back to the Preface
Go on to Chapter 2 - Organize and Prioritize Your Messages